Welcome to Shanghai Changji Geological Instrument Co., Ltd

SERVICE

PRODUCTS

Address:No.528 Taiyun Road Jiading District Shanghai China 201814

Email:sales@shangyi.net

Website:www.shangyi.net

Tel:+86-400 8038979
         +86-21-59501312

Delivery&Warranty
  • Professional Care for the Whole Process

      For many years,Changji has been insisting on the service philosophy:the Professional as the core,the Service as the most important.And as the first enterprise to sparkplug the new concept of Changji Complete Relieved Service,Changji considers the customers' care and satisfy the clients' requirements during the process of pre-sales,in-sales,after-sales,puts the customers satification first.Changji's Complete Relieved Service is based on Customers Relationship Management System(CRM),including the two core service modules:1 to 1 Whole Process and 24 Hours Service Solution.During the all process,Changji will insist on the professional service procedure and humanized customer care.In the initial time,the specialist will give the professional advice and solution to clients' requirement,it not only let the clients feel the excellent product performance,but also let them feel completely security and no anxiety in future.

  • One to One Service Support——As the Center of Clients Requirements

      In order to supply best service to clients,Changji sets up a complete Customers Relationship Management System(CRM),and launches the One to One Service Support,It's the curcial factor to implement the Changji's Complete Relieved Service.The core content of 1 to 1 Service Support is to get the first-hand information and then type-in the data of clients in CRM.According to each client's characteristics,Changji will supply the professional service according to clients'requirements during the process of pre-sales consultation,sales negotiation, orders arrangement and after-sales on-site service,the whole process is 1 to 1 service and to provide the technical consultation and service guarantee to customers anytime and anywhere.And meanwhile Changji will make the regular return visits to ensure the best performance of Changji's products.During the every steps of service,Changji will let the customers feel the meticulous humanized care and respect.

  • 24 Hours Service Solution——Save the Time for Clients

      One core value service module of Changji's Complete Relieved Service is 24 Hours Service Solution,which is to improve the pragmaticality of service,the core service content is to quickly fix the special requirements of clients and urgent problem.During 24 hours,every departments of Changji will keep communicating and cooperating to find the best solution for customers,and then the technical engineer will date the time of visiting service with the clients and meanwhile record the whole process of service details which is convenient for engineers to supply continuous and effective supports in future.24 Hours Service Solution not only save the time for clients,but also manifest the sense of mission and responsibility of the special Changji's service to all clients.

Contact

Tel:+86-21-59501312

Email:sales@shangyi.net

Address:No. 528 Taiyun Road Jiading District Shanghai China

Shanghai Changji Geological Instrument Co., Ltd.        SHANGHAI ICP Prepare 05012346 number -1

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